The Opportunity
A large public sector organization is modernizing its translation services to support
increasing demand across departments – improving accessibility for diverse communities and reducing processing time through AI-assisted workflows.
Scale Without Sacrificing Quality
As translation requirements grew across departments and community services, traditional manual workflows became a bottleneck. The organization needed a way to scale operations without compromising quality or consistency.
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Increasing demand for multilingual communication across departments
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Need for faster turnaround on translation requests
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Balancing speed with accuracy — especially for regulated content
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Operational inefficiencies embedded in manual, end-to-end workflows
AI + Human, by Design
We are supporting the design of a structured translation workflow that combines AI
capabilities with human validation at the right checkpoints. The approach focuses on
enabling scalability without compromising quality – keeping human judgment where it
matters most.
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AI-powered translation workflows for high-volume, repeatable content
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Human-in-the-loop validation for regulated, sensitive, or complex material
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Standardized intake and delivery processes across all departments
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Scalable processing pipelines that handle volume spikes without degradation
What Success Looks Like
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Significantly faster turnaround times across translation requests
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Improved consistency and quality across all translated content
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Reduced manual effort for translation teams - focused on review, not production
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A scalable service delivery model built for sustained growth
How We Delivered
Delivery Model
Sprint-based design and build, with regular stakeholder validation at each stage.
Approach
Crawl → Walk → Run — piloting with a defined content type before full rollout.
Context
Developed as part of a public sector initiative in collaboration with partnerc apabilities.